FAQ's
Access
Do I need ID to complete bookings?
When completing your online booking with us, an ID verification is required before signing our contract. This is done via the booking process remotely by matching your photograph in your ID to a selfie.
How often can I access the site?
You can access your unit as often as you wish during the following hours -
When completing your online booking with us, an ID verification is required before signing our contract. This is done via the booking process remotely by matching your photograph in your ID to a selfie.
How often can I access the site?
You can access your unit as often as you wish during the following hours -
Monday – Sunday: 06:00 – 19.00
If you require 24/7 access, there is an option for this during the booking process for a small fee.
What security do you have?
We have CCTV that runs 24/7 covering the whole site. CCTV is monitored 24/7 for your peace of mind. The site entrance/exit is a smart access gate so you will need a pin code for entry. Each container is provided with a high quality padlock free of charge.
What happens if I forget my access code?
You must bring proof of ID and answer some security questions correctly then we can provide your access code.
Can I give permission for other people to access my unit?
Yes, you must first name them on your account, this can be done when signing up or if you're already a customer. Also you need to give them a key for your padlock plus any access codes.
Can I have deliveries sent to site?
Unfortunately, we don't allow this service
If you require 24/7 access, there is an option for this during the booking process for a small fee.
What security do you have?
We have CCTV that runs 24/7 covering the whole site. CCTV is monitored 24/7 for your peace of mind. The site entrance/exit is a smart access gate so you will need a pin code for entry. Each container is provided with a high quality padlock free of charge.
What happens if I forget my access code?
You must bring proof of ID and answer some security questions correctly then we can provide your access code.
Can I give permission for other people to access my unit?
Yes, you must first name them on your account, this can be done when signing up or if you're already a customer. Also you need to give them a key for your padlock plus any access codes.
Can I have deliveries sent to site?
Unfortunately, we don't allow this service
Insurance
Will I need insurance?
Insurance is compulsory whilst in storage with us as it protects you as well as us in the event of something happening to your belongings. Although we strive to make your belongings as safe and secure as possible, things can happen out of our control. If you're storing inside a container unit, we offer a bespoke enhanced liability protection under StoreProtect for your convenience. If you're storing outside a container unit (vehicle storage) unfortunately, we can't offer StoreProtect. We would need you to provide proof of insurance to info@haloselfstore.co.uk prior to moving in
How do I calculate my Maximum Replacement Value?
We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.
Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:
Insurance is compulsory whilst in storage with us as it protects you as well as us in the event of something happening to your belongings. Although we strive to make your belongings as safe and secure as possible, things can happen out of our control. If you're storing inside a container unit, we offer a bespoke enhanced liability protection under StoreProtect for your convenience. If you're storing outside a container unit (vehicle storage) unfortunately, we can't offer StoreProtect. We would need you to provide proof of insurance to info@haloselfstore.co.uk prior to moving in
How do I calculate my Maximum Replacement Value?
We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.
Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:
- Household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
- Any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
- Documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents
Deposit and Other Fees
Do I have to pay a deposit?
Yes, upon moving in you will pay a security deposit. Your deposit will be one months rent. Your deposit will be fully refunded on your day of departure providing you are paid up-to-date, your container is clean, your container isn't damaged and your padlock & key is returned.
How do I pay?
You can pay by debit/credit card.
Can a family member/friend pay my bill?
Yes, once you are moved in you can arrange for someone else to pay your bill.
Padlocks
Do I need to provide my own padlock?
No, each container is provided with a high quality padlock (free of charge) to meet our insurers requirements. If you wanted to use your own padlock as well as the one provided, you're more than welcome to do so
Where do I get my key from?
On move in day you will receive an email giving you a key safe number and code to collect your key. The key safe is located inside the gate to the left hand side. *Please don't block the entry/exit route when collecting your key*
What if I lose my key?
No problem - we have spare keys available for the padlocks. If yours is lost, we can provide a replacement for a small fee, subject to ID verification for security. Just contact us to and we'll be happy to assist (don't forget to bring your photo ID)
Where do I get my key from?
On move in day you will receive an email giving you a key safe number and code to collect your key. The key safe is located inside the gate to the left hand side. *Please don't block the entry/exit route when collecting your key*
What if I lose my key?
No problem - we have spare keys available for the padlocks. If yours is lost, we can provide a replacement for a small fee, subject to ID verification for security. Just contact us to and we'll be happy to assist (don't forget to bring your photo ID)
Moving In
What's the maximum/minimum length of stay?
Our rental agreements are flexible, with options for both short-term and long-term storage. There is a minimum rental period of 1 month but there isn't a maximum storage period, you can store long term!
Where do I find the key for my container padlock?
On move in day you will receive an email giving you a key safe number and code to collect your key. The key safe is located inside the gate to the left hand side. *Please don't block the entry/exit route when collecting your key*
Our rental agreements are flexible, with options for both short-term and long-term storage. There is a minimum rental period of 1 month but there isn't a maximum storage period, you can store long term!
Where do I find the key for my container padlock?
On move in day you will receive an email giving you a key safe number and code to collect your key. The key safe is located inside the gate to the left hand side. *Please don't block the entry/exit route when collecting your key*
Moving Out
Where do I put the key for my container padlock?
When you've removed your belongings, on the same key safe sign you got your key from, there will be a letterbox to post the key into
What am I not allowed to store?
- Food or perishable goods
- Any living creatures
- Combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases
- Firearms, explosives, weapons or ammunition
- Chemicals, radioactive materials, biological agents, toxic waste, asbestos or
other potentially hazardous substances - Any item that emits fumes, or odours
- any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as medicines, aerosols or fireworks)
- Goods which are environmentally harmful or that are a risk to the property
of any person - Furs, paintings, jewellery, curios, works of art exceeding £10,000 in value
any one item and/or £50,000 in total unless agreed to and accepted in writing by the business and their insurers - Currency, bullion or similar