FAQ's
Access
Do I need ID to complete bookings?
When completing your online booking with us, an ID verification is required before signing our contract. This is done via the booking process remotely by matching your photograph in your ID to a selfie.
How often can I access the site?
You can access your unit as often as you wish during the following hours -
When completing your online booking with us, an ID verification is required before signing our contract. This is done via the booking process remotely by matching your photograph in your ID to a selfie.
How often can I access the site?
You can access your unit as often as you wish during the following hours -
Monday – Sunday: 06:00 – 19.00
If you require 24/7 access, there is an option for this during the booking process for a small fee.
What security do you have?
We have CCTV that runs 24/7 covering all entry and exit points and the site perimiter. During out of hours, our CCTV is monitored via a 3rd party company for your peace of mind. The site entrance/exit is a smart access gate so you will need a pin code for entry. Each container is provided with a high quality CEN 3 padlock free of charge.
What happens if I forget my access code?
You must bring proof of ID and answer some security questions correctly then we can provide your access code.
Can I give permission for other people to access my unit?
Yes, you must first name them on your account, this can be done when signing up or if you're already a customer. Also you need to give them a key for your padlock plus any access codes.
Can I have deliveries sent to site?
Unfortunately, we don't allow this serivce
If you require 24/7 access, there is an option for this during the booking process for a small fee.
What security do you have?
We have CCTV that runs 24/7 covering all entry and exit points and the site perimiter. During out of hours, our CCTV is monitored via a 3rd party company for your peace of mind. The site entrance/exit is a smart access gate so you will need a pin code for entry. Each container is provided with a high quality CEN 3 padlock free of charge.
What happens if I forget my access code?
You must bring proof of ID and answer some security questions correctly then we can provide your access code.
Can I give permission for other people to access my unit?
Yes, you must first name them on your account, this can be done when signing up or if you're already a customer. Also you need to give them a key for your padlock plus any access codes.
Can I have deliveries sent to site?
Unfortunately, we don't allow this serivce
Insurance
Will I need insurance?
Insurance is compulsory whilst in storage with us as it protects you as well as us in the event of something happening to your belongings. Although we strive to make your belongings as safe and secure as possible, things can happen out of our control. If you're storing inside a container unit, we offer a bespoke insurance policy for your convenience. If you're storing outside a container unit (vehicle storage) unfortunately, we can't offer insurance although we would need you to provide proof of insurance to info@haloselfstore.co.uk prior to moving in
Insurance is compulsory whilst in storage with us as it protects you as well as us in the event of something happening to your belongings. Although we strive to make your belongings as safe and secure as possible, things can happen out of our control. If you're storing inside a container unit, we offer a bespoke insurance policy for your convenience. If you're storing outside a container unit (vehicle storage) unfortunately, we can't offer insurance although we would need you to provide proof of insurance to info@haloselfstore.co.uk prior to moving in
Deposit and Other Fees
Do I have to pay a deposit?
Yes, upon moving in you will pay a security deposit. Your deposit will be one months rent. Your deposit will be fully refunded on your day of departure providing you are paid up-to-date, your container is clean, your container isn't damaged and your padlock key is returned.
How do I pay?
You can pay by debit/credit card.
Can a family member/friend pay my bill?
Yes, once you are moved in you can arrange for someone else to pay your bill.
Padlocks
Do I need to provide my own padlock?
No, each container is provided with a high security padlock free of charge to meet our insurers requirements. If you wanted to use your own padlock as well as the one provided, you're more than welcome to do so
What if I lose my key?
We do not have any spare keys. If the key is lost we can arrange for the lock to be cut and replaced but there will be a fee for this
What if I lose my key?
We do not have any spare keys. If the key is lost we can arrange for the lock to be cut and replaced but there will be a fee for this
Moving In
What's the maximum/minimum length of stay?
Our rental agreements are flexible, with options for both short-term and long-term storage. There is a minimum rental period of 1 month but there isn't a maximum storage period, you can store long term!
Where do I find the key for my container padlock?
Next to our entrance we have numbered key safe's. We will provide you with a number so you know what keybox to take your key from
Our rental agreements are flexible, with options for both short-term and long-term storage. There is a minimum rental period of 1 month but there isn't a maximum storage period, you can store long term!
Where do I find the key for my container padlock?
Next to our entrance we have numbered key safe's. We will provide you with a number so you know what keybox to take your key from
Moving Out
Where do I put the key for my container padlock?
When you've removed your belongings, on the same key safe sign you got your key from, there will be a letterbox to post the key into
What am I not allowed to store?
- Food or perishable goods
- Any living creatures
- Combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases
- Firearms, explosives, weapons or ammunition
- Chemicals, radioactive materials, biological agents, toxic waste, asbestos or
other potentially hazardous substances - Any item that emits fumes, or odours
- any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as medicines, aerosols or fireworks)
- Goods which are environmentally harmful or that are a risk to the property
of any person - Furs, paintings, jewellery, curios, works of art exceeding £10,000 in value
any one item and/or £50,000 in total unless agreed to and accepted in writing by the business and their insurers - Currency, bullion or similar